(c) For complete details about onsite or Advanced Exchange, please see /service contracts.ĥ Hard drive retention is not available on models with a soldered hard drive, including XPS 9315 2in1, Chromebooks or Venue tablets, except the Venue 11 Pro.

Advanced Exchange subject to country availability. Customer must return original hardware to Dell according to the rules specified. (b) Advanced Exchange replaces hardware after remote diagnosis. Onsite service is provided by Dell Marketing L.P., Availability varies. If issue is covered by Limited Hardware Warranty and not resolved remotely, technician and/or part will be dispatched usually within 1 or 2 business days following completion of remote diagnosis.

Dell Advantage for Teachers and Faculty Staffġ Disclaimer details for Advanced Exchange:ġ Onsite or Advanced Exchange after remote diagnosis (a) Onsite after remote diagnosis is determined by online/phone technician of cause of issue, may involve customer access to inside of system and multiple extended sessions.

Energy, Climate Action & Sustainability.

But im not ok with a $1300 monitor coming with defects. Im sure Dell will take the one with the stuck pixel and sell it as a refurb, and someone might be 100% OK with that. And I guarantee if you buy an open box unit it will have some kind of problem. The panels are gorgeous, WHEN THEY WORK but honestly, It seems like im probably going to be making heavy use of the 3 year warranty and im starting to wonder if I screwed up in selling my super reliable AW3420DW. Now the 2nd replacement is out for delivery today. That replacement shit the bed yesterday during a work meeting and started displaying flashing solid colors like red, green and blue while accepting no input from either HDMI or DisplayPort and also would not show the OSD so it simply bricked itself in the middle of a team meeting. Just last week I bought mine new from Dell, it had a stuck pixel. Yup, I would NEVER buy an open box AW3423DW. Boston microcenter showing 3 in stock but all with either scratches or dead pixels/lines so make sure you check condition before buying

Micro center alienware monitor